Return & Refund Policy

Last updated: 7 November 2026

At Nordelle London, customer satisfaction is our priority. We want you to shop with confidence.

Returns and Cancellations

You have the right to cancel your online purchase within 14 days of receiving your order, without providing a reason.

To request a cancellation, please email contact@nordellelondon.com within this period. You then have a further 14 days to return the goods.

Return Conditions

Items may be inspected and tried on as you would in a physical shop. We recommend returning products with their original tags and packaging wherever possible.

A deduction may be made for any reduction in value caused by handling beyond what is necessary to inspect the goods.

Certain sealed items may be exempt from cancellation rights for hygiene reasons once unsealed, where permitted by law.

Refunds

Refunds will be processed within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds will be issued to the original payment method unless otherwise agreed.

Where required by law, refunds will include the original standard delivery charge.

Return Shipping

Customers are responsible for return postage for change-of-mind returns.

For faulty, damaged or incorrectly described items, Nordelle London will provide an appropriate remedy under applicable consumer law, including reasonable return postage where required.

Exchanges

For size or colour exchanges, please contact our customer support team. Exchanges are subject to availability.

Contact Us

Nordelle London

Email: contact@nordellelondon.com

Website: https://nordellelondon.com

Please contact us before returning an item so we can provide the appropriate return instructions and address.

Cancellation Notice

To exercise your right to cancel, email contact@nordellelondon.com with a clear statement that you wish to cancel your purchase, including your order details.

Your statutory consumer rights remain unaffected.